Create a comprehensive and user-friendly knowledge base
Provide smooth access to technical documentation
Improve user experience through AI-powered support
Studio Present was responsible for designing and developing the PIERRE Wiki site and implementing an AI-powered knowledge base. This included web development, UX design, AI integration for knowledge management, and ensuring the system was scalable and intuitive for a global audience.
PIERRE Enterprises needed an online platform to give partners and users access to technical documentation, product catalogs, integration guides, and troubleshooting materials.
- AI-Powered Knowledge Base: Integrated AI features to automatically suggest relevant articles and troubleshooting tips based on user queries.
- Custom Content Management System (CMS): Developed using Drupal, which allowed for easy content management and updates to the knowledge base.
- Responsive Design: Ensured the platform was fully responsive, optimizing the user experience across all devices.
- Multilingual Setup: Implemented support for multiple languages to cater to PIERRE’s international audience.
- External Service Integrations: Integrated various smart home product APIs and provided seamless access to technical resources.
- Role-Based Access Control: mplemented a system for managing different permission levels, allowing administrators, editors, and external partners to securely access and update relevant content.
- Drupal 10 CMS for flexible content management.
- Elasticsearch for advanced search capabilities within the knowledge base.
- AI Integration using machine learning algorithms for content recommendation and automated query responses.
- React for building dynamic, responsive user interfaces.
- AI-Powered Search and Recommendations: Users receive tailored content recommendations based on their queries and usage patterns.
- Multilingual Support: The knowledge base is available in multiple languages, making it accessible to a global audience.
- Integration with PIERRE's Smart Home Devices: Provided detailed guides for installation, setup, and troubleshooting, with live data from devices.
The PIERRE Wiki site successfully launched within 3 months of the project’s start.
+40% increase in user engagement, with users spending more time on the site due to the intuitive AI-driven recommendations and easy navigation.
SEO Growth: Increased search engine visibility and organic traffic due to optimized content structure and multilingual capabilities.
Studio Present has been an invaluable partner in bringing our vision for a centralized, AI-powered knowledge base to life. Their expertise in web development and AI integration has enabled us to provide a smooth experience for our global network of users and partners. The project was delivered on time and exceeded our expectations in every way.
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